Job Description

Position: Senior Architect

Primary Role Objective:
Deliver end-to-end client onboarding including setup, integration, WhatsApp & Google My Business (GMB) configuration, and product training, ensuring a seamless client experience and measurable satisfaction.

Key Responsibilities:

• Full-Stack Developer (Relational DB MySQL and JavaScript) should be passionate about coding and should have strong skills in JavaScript programming

• Must have hands-on experience in JavaScript, HTML, CSS3, Bootstrap

• Should you know Angular value add advantages

Required Skills:

• Should you know Angular value add advantages

• Must have worked on JavaScript, HTML, CSS3

• Excellent communication skills and ability to work closely with diverse teams

Requirements

Education:

• Bachelor’s degree in Business, Communications, or related field

• Additional certifications in Customer Success or SaaS preferred

Experience:

• 2–3 years of experience in customer success, onboarding, or technical training

• Experience with SaaS products and enterprise communication platforms

• Hands-on experience with CRM systems

Technical Skills:

• Strong proficiency in Zoho CRM and Google Calendar

• Understanding of API integrations and webhooks

• Familiarity with customer onboarding automation tools

Soft Skills:

• Excellent verbal and written communication skills

• Strong presentation and training abilities

• Time management and ability to handle multiple sessions daily

Benefits

Compensation & Benefits:

• Competitive salary package (CTC up to 5 LPA based on experience)

• Performance-based incentives and bonuses

• Annual performance reviews and merit increases

Health & Wellness:

• Comprehensive health insurance coverage

• Mental health and wellness programs

Professional Development:

• Training and skill development programs

• Career growth opportunities within Customer Success team

• Access to industry certifications and courses

Work Environment:

• Modern office infrastructure

• Collaborative and supportive team culture

• Latest tools and technologies